LONG & FOSTER VACATION RENTALS
TERMS & CONDITIONS
PAYMENT: Full payment is due to Agent on or before thirty (30) days prior to arrival date/check-in. Personal checks are accepted for final payment only if received at least thirty (30) days prior to check-in date. Guest acknowledges that in the event full payment of the balance is not received by the Agent within thirty (30) days of arrival date, Guest shall not be entitled to possession of Property and this Agreement is subject to immediate cancellation. Time is of the Essence with regard to all provisions of this Agreement, particularly with respect to payments and check-in/check-out dates and times. A non-refundable processing fee will be charged on each reservation. Failure to remit the initial rental payment and signed lease within 7 days will result in the reservation being automatically cancelled without notice. NO MONIES WILL BE ACCEPTED AT CHECK-IN.
CREDIT CARD PAYMENTS, CHARGEBACKS & RETURNED CHECKS– Guest(s) will be responsible for all charges and attorney’s fees for collecting payments from Guest(s) directly should Guest(s) cancel a charge with a previously approved credit card company without prior authorization from the Owner or the Agency. If a security deposit is required, this must be paid via check or money order 30-days prior to arrival. In the event there are no outstanding damages or expenses incurred to repair or clean the Property after the Guest’s possession of the same, the security deposit, if any, will be returned to the Guest via first class, postage prepaid U.S. Mail within a reasonable period of time following departure. Any returned checks will be subject to a $50 Returned Check fee and will not be re-deposited. Credit Card Convenience Fee Notice: Payment by credit card is optional, however due to surcharges imposed by credit card companies, a Credit Card Convenience Fee of 2% is charged on all payments, which is not greater than our cost of usage. If the reservation is made within 30 days of arrival, the full rental amount is due at the time of the reservation and the Credit Card Convenience Fee would be applied.
SIGHT-UNSEEN RENTALS – The rental properties we represent are privately owned and maintained, and therefore, reflect the taste of each individual Owner. The only way to ensure that the property meets the Guest’s personal expectations is to personally visit the property prior to making a legally binding commitment to rent it. If a Guest elects to waive personal inspection of the property, then the Guest agrees to accept the property in “as is” condition and waives any and all claims with regard to the condition or alleged deficiencies of the property. The Agent and Agency make no warranty as to the condition or description of the property, and no refunds will be given.
- Guest waives the right to withhold rent for any alleged deficiency or to otherwise claim that the Property has been misrepresented to him/her. Both Agent and Owner agree that, to the best of their knowledge and belief, the Property complies with the statutes, rules, and regulations of governmental authorities.
- The Property does not include linens, towels, soap, paper products, radios or clocks. Guest is responsible for supplying his/her own linens, towels, blankets, soaps, and paper products. These items are not provided by the Owner or Agent. The Agent offers optional linen service. Contact your Rental Coordinator for details.
INTERNET/WIFI IS NOT GUARANTEED AND NO REFUNDS WILL BE PROCESSED IF NOT AVAILABLE. If Internet/Wi-Fi is a necessity, guest should be prepared with a personal HotSpot.
INTERNET POLICY – Guest understands and agrees that he/she is prohibited from taking any action or permitting a guest to take any action which is a violation of any federal, state, or local laws, including but not limited to copyright infringement, online piracy, and any use of or access in violation of the website terms of use. Guest agrees to inform and be held responsible for any claim, cause of action or demand that arises out of use of the internet which any guest, invitee or family member of guest should incur and/or initiate. In the event it is discovered that such action took place during the period of rental, be advised Long & Foster will comply fully with any investigation as to the identity of the occupants of the unit at the time of the violation.
CANCELLATION POLICY – Guest agrees this Agreement may not be assigned or the Property sublet for any reason. In the event Guest cancels this Agreement for any reason, Guest will be responsible to Owner for the full amount of rent owed under the terms of this Agreement. All rents paid in advance are non-refundable. In the event Agent is able to re-rent the Property for the same rental period at the same or better rental rate as provided herein, Guest will be charged a cancellation fee in the amount of 15% of the total rental amount, plus processing fee. If Property is re-rented at a lesser rate than that of the Guest, Guest will be charged a cancellation fee in the amount of 15% of the total rental amount, plus a processing fee and will also be charged for the difference in rental rates between that of this Agreement and the re-rental rate. If Property is not re-rented, Guest forfeits all funds received for this lodging. If the Guest has purchased optional Travel Insurance directly, the Guest may be compensated by insurance provider.
OCCUPANCY GUIDELINES – It is the policy of the Property Owner and Long & Foster Real Estate, Inc. to issue a license to occupy (1) to family groups only, or (2) to non-family groups wherein at least two Guests signing the Lodging Agreement are 25 years of age or older and will supervise and be responsible for members of the group that are under 25 years of age. A family group is defined as parents, grandparents, children and extended family members vacationing in one property. A non-family group is defined as unrelated adults, high school student, college student, or any other group type situation meeting the age requirement stipulated herein. Should Long & Foster Real Estate, Inc. personnel ascertain that a non-family group is occupying a Property in violation of the age requirement; the group is subject to the immediate termination of the Lodging Agreement with no refund. Long & Foster Real Estate, Inc. reserves the right to refuse occupancy, cancel existing reservation, return money received, and/or terminate occupancy without refund if the occupancy, in our opinion, is detrimental to the Property and its Owner whom we represent. It is agreed that the Property will be used by Guest solely as a private dwelling for the use of Guest, his/her family and invitees, and not for commercial purposes. The Property must be occupied by Guest identified and all occupants of the premises shall be supervised by said Guest for the entire duration of the rental period. Guest acknowledges Occupancy Guidelines stated in this Agreement. Violation of this term voids the Agreement resulting in forfeiture of monies paid on account. Guest agrees to abide by the building and/or community’s rules and regulations. Owner and/or Agent have the right to refuse occupancy to anyone attempting to check-in who is not the Guest designated herein. Picture ID may be required at check-in. Violation of this provision will be grounds for immediate revocation of this license to occupy said premises and termination of Agreement without refund of rent to Guest. Any time prior to the taking of occupancy by the Guest both the Owner and Guest agree that for any reason whatsoever, in its sole discretion, and without liability to either Owner or Guest, Agent may void this Agreement by giving written notification of the same to Owner and Guest and refunding the rental deposit and any balance paid to the Guest. ID will be required at check-in to release keys to the property. If you have signed this agreement and are not 25 years or older, you will not be allowed int he property and tehre will be no refund.
CHECK-IN/CHECK-OUT – Guest acknowledges that check-in time is no earlier than 3:00 pm on the scheduled arrival date and that check-out time is no later than 10:00 am on scheduled departure date. Any deviations from these times must be approved in writing by Agent. Agent will make every attempt to have the Property ready for occupancy upon check-in, but cleaning may be completed as late as 6:30 p.m. If Guest has not taken possession of the Property within 24 hours of the arrival date or otherwise notified Agent in writing of delayed check-in, the reservation will be cancelled and the entire rental amount forfeited. Guest agrees to surrender possession of the Property, including all keys and access cards, to Agent promptly at check-out time on the scheduled date of departure. Late check-outs will be charged $100.00 per hour for each hour beyond check-out time in which Guest has not surrendered possession.
- Guest agrees to make an inspection of the Property immediately upon taking possession, to promptly report to Agent any defects and/or damages to the Property (particularly those which may cause injury or otherwise present a safety hazard), to otherwise accept the Property in an “as-is” condition. In the event Guest fails to make such inspection, Guest waives the right to withhold rent for any alleged deficiency to the Property or to otherwise claim that the Property has been misrepresented to him. Further, Guest hereby agrees to hold harmless and indemnify Long & Foster Real Estate, Inc., Agent, and/or Owner against any damages by anyone as a result of any defective and/or unsafe conditions in, on, or around the Property. Cleaning may be completed as late as 6:30 p.m.
- Owner or Agent may terminate this Agreement at any time if, at sole discretion of Owner and/or Agent, Guest becomes objectionable, violates any of the terms of this Agreement, violates any of the rules and regulations of the building or community in which the Property is located, or causes Agent or Owner to be concerned for the welfare of the Property. In such event, Guest agrees to immediately vacate the Property without refund. Guest further agrees that neither Owner nor Agent shall be liable to Guest(s) for any damages including, without limitation, incidental and consequential damages. Owner or Agent may have access to the Property at any time, at their sole discretion, for the purpose of inspection or to make repairs, alterations, and/or improvements.
LOCKOUT:Â There will be a $75.00 fee for lockouts during the hours the office is close, payable when Guest is admitted to Property.
PETS: Guest is not permitted to keep or harbor animals of any kind on premises unless otherwise noted in contract.  Violations of the covenant shall be grounds for immediate termination of this Agreement with no refund of rent to Guest.  Exceptions may be made by Owner/Agent for those Properties listed as “Pet Friendly.” Homes are not guaranteed to be hypoallergenic.Â
PREMISES:  The Accidental Damage Program (ADP) is a non-refundable fee covering accidental damages and repairs up to a limit of $1,000.  See Accidental Damage Program insert for qualifications and limitations. Guest covenants and promises to surrender Property in as good or same condition as at the commencement of occupancy; reasonable wear and tear and Acts of God excepted.  Guest is financially responsible for any damage, defacement, modification, destruction or removal of any real or personal property caused by Guest, his/her family or his/her invitee(s) and/or damages inflicted on the Property during occupancy.  All damages must be reported to Agent prior to departure or the ADP is void. Guest shall keep the Property in a safe and clean condition for the duration of occupancy and shall not cause nay unsafe or unsanitary conditions in or around the Property.  Further, Guest shall not deliberately, intentionally, or negligently damage, deface, alter, modify, remove or destroy any real or personal property in, on, or around the Property, including smoke detectors, carbon monoxide monitors, and sprinkler systems,where applicable.  Guest shall not be entitled to any refund as a result of the malfunction of courtesy items.  If a television, VCR, DVD, Blu-Ray, Wi-Fi/Internet, barbeque grill, microwave, or telephone is provided by the Owner it is considered a courtesy of the Owner.  If such appliance(s) become inoperable during Guest’s stay, Agent is not authorized to service or replace these items without prior Owner approval.  Guest will be responsible for any other fees associated with use of the telephone, television, CATV, internet related use in Property during the term of this Agreement.
MECHANICAL FAILURESS, including but not limited to air conditioning, heating, plumbing, and major appliances, must be reported to Agent.  In the event that such mechanical failures are not caused by Guest, Guest will allow forty-eight (48) hours from the time reported to Agent for the necessary repairs to be made.  No rebates will be considered prior to forty-eight (48) hours from time of report. Toilets shall not be used for any purpose other than that for which they were constructed; no sweepings, sanitary pads, diapers, wipes, rubbish, rags or garbage shall be placed therein.  Any stoppage of sewer lines through neglect of Guest shall be repaired at the expense of the Guest, and Guest will reimburse Owner for any damage caused by escape or overflow of water resulting from any cause.Â
THE PROPERTY: shall not be used for any commercial purpose or for any activity or purpose that is in violation of any regulation or other requirement of any governmental authority having jurisdiction over the Property.  No barbeque-type cooking is permitted on the Property, including balconies, unless expressly permitted by community association and local ordinances.  To the extent that the Property is located in a facility which permits grills or barbeques, such grilling or barbequing may not take place on, in, or near the Property, but only in open air places which are designed or set aside for grilling purposes.  The number of parking spaces varies by building.  Some buildings cannot accommodate over-sized vehicles and alternate parking is not provided for them. Boat trailers are not allowed on premises. Pools: Opening and closing of community pools is at the discretion of individual building management. Neither Owner nor Owner’s Agent is responsible for closed pools. Guest’s belongings left in the Property after the Property is vacated will be disposed of by the Agent in any manner without liability. Owner and Agent are not responsible for theft. NON-SMOKING UNITS – Should we determine that during a guest stay the non-smoking property rules have been violated, a $200.00 fumigation charge will be levied against the Guest’s account. ACTS OF GOD/CONSTRUCTION NOISE/OTHER: Neither Agent nor Owner may be held liable for events beyond their control occurring during the rental period which may serve to disrupt, interfere or interrupt Guest’s occupancy, including but not limited to inclement weather, strikes, hurricanes, earthquakes, war, riots, construction, terrorism, Acts of God, acts of governmental agencies, and/or beach replenishment. No refunds will be given in such circumstances.It is mutually agreed that this is a legally binding contract. The validity and construction of this Agreement and all questions arising hereunder of relating to the performance hereof shall be determined and governed by the laws of the state and jurisdiction in which the Property is located. The parties hereto agree that any action brought byt either party arising out of this Agreement, or to enforce this Agreement, shall be brought in the state and county in which the Property sits. The parties hereto each specifically waive any venue, except as set forth above. It is also agreed that under no circumstances will the liability of the Owner, Long & Foster or the Agent exceed the full rental amount owed by Guest under this Agreement. If this Agreement and/or any terms herein, are litigated, all costs and fees, including reasonable attorney’s fees of the prevailing party shall be borne by losing party. This Agreement constitutes the entire agreement between the parties and supersedes all prior discussions, negotiations, or agreements. All additional terms and/or modifications to this Agreement must be in writing and signed by the parties. If any portion of this Agreement shall be deemed unenforceable, such unenforceability or invalidity shall not affect the enforceability or validity of any other portion of the Agreement. Any controversy or claim arising out of or relating to this Agreement or its breach thereof, shall be settled by final and binding arbitration before a single arbitrator in the location of the property in accordance with the Rules of the American Arbitration Association and judgement upon the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. The arbitrator will award to the prevailing party, as determined by the arbitrator, all costs, fees, and expenses related to the arbitration, including reasonable attorney’s fees. If a party initiates or commences an action in violation of this provision, the said violating party agrees to pay all costs and expenses, including reasonable attorney’s fees, incurred by the other party in defense of said action, irrespective of the outcome of said action.  In the even that an action is brought in violation of this provision, such action nevertheless shall only be instituted and prosecuted in the courts of the jurisdiction wherein the property is located. Guest specifically consents to such jurisdiction and to extraterritorial service of process.Guest hereby agrees to hold and save harmless Agent and Owner from damages, theft, liabilities, injuries, cost or expenses to person or property by reason of any cause whatsoever arising out of or related to any claim, dispute, or litigation in connection with Guest’s occupancy and use of Property. Neither Agent nor Owner makes any representations, warranties, or guarantees, express or implied, concerning the condition of the Property or its surroundings. “Owner” as used herein shall be deemed to include each of their respective heirs, successors, assigns, agents, representatives, employees, independent contractors, officers, directors, shareholders, members, affiliates, parents, and subsidiaries. It is mutually understood and agreed that Long & Foster Real Estate, Inc. is acting as Agent only for the Owner and has no liability to either party for the performance of any term or covenant of this Agreement. Each property is privately owned and decorated to each owner’s tastes. Rates are established by each individual owner. Guest understands and agrees that he/she is prohibited from taking any action or permitting a guest to take any action which is a violation of any federal, state, or local law, including but not limited to copyright infringement and online piracy. In the event it is discovered that such action took place during the period of rental, be advised Long & Foster will comply fully with any investigation as to the identity of the occupants of the unit at the time of the violation. Guest shall comply with all obligations imposed on him/her , his/her family and his/her invitees by federal, state, and local laws/regulations, including, but not limited to, housing laws, building codes, zoning restrictions, and noise ordinances. It shall be a violation of this Agreement and grounds for immediate eviction if any laws, ordinances or regulations are violated in any manner. Further, Guest may be subject to separate civil and/or criminal offenses imposed by the applicable governmental authorities in the event any such law, regulation and/or ordinance is violated. In all cases, Owner and Agent’s liability, if any, with respect to this Agreement shall be limited to the return to Guest of all monies paid on account.
VACATION RENTAL INSURANCE: Guest Protect Travel Insurance (GR330) Vacation Rental Insurance
Valuable Protection for Before, During and After Your Vacation
Vacation Rental Insurance has been made available with your reservation. Vacation Rental Insurance provides coverage for the loss of prepaid, non-refundable expenses due to certain unforeseeable circumstances that may jeopardize your vacation investment and force you to incur unplanned expenses. Trip Cancellation and Trip Interruption coverage is available for events such as a sickness or injury of yourself, family member or traveling companion; flight delays due to adverse weather; interruptions of road service; terrorist acts; and mandatory evacuations. The plan also includes other valuable coverages such as Medical and Dental, Baggage, and Emergency Assistance and Transportation in addition to useful services such as identity theft, concierge and 24/7/365 emergency assistance. We strongly recommend you purchase this valuable protection. Additional terms and conditions apply; please read your Plan documents carefully and contact Generali Global Assistance at 866-999-4018 with coverage questions.
